Select the impacted device and click Deregister. Go to Manage Your Content and Devices and log in to your account. The only catch is that the steps and screenshots used below are from Amazon US and they will differ from region to region. In the meantime, customers can contact Amazon Customer Support or take the following steps to fix the issue.” Send Books From to a Kindle app (or Fire tablet) You can use to send the book to each of the devices that have the Kindle app on them (and Fire tablets from Amazon). The company stated “We are aware some customers are having difficulties accessing content on their Kindle e-reader devices, and our teams are working quickly to resolve the issue. Unplug the Kindle and restart the device by holding the Power button for 40s.Īmazon customer service also recommended another method if the first one is too complicated for users. Right click on the Kindle icon and click Safely Remove Hardware, click on it and select the Kindle. ![]() txt from the DO_FACTORY_RESTORE file name.Įject the device safely. Return to the Kindle primary folder and delete the extension. Type File Explorer Options in the Search Bar and select it.Ĭlick the View tab and un-check Hide extensions for known files under the Advance Settings section. Open the file explorer (folder icon) and click This PC and open the Kindle drive.Ĭreate an empty text document file in the Kindle main folder called DO_FACTORY_RESTORE by right-clicking and selecting New > Text Document. Amazon customer service has disclosed to Good e-Reader a new method to solve this problem, until Amazon issues a firmware update.Ĭonnect the Kindle to a computer via a USB cable. Rebooting the Kindle or factory wiping it, does not solve the issue. They are showing a blank screen and hundreds of thousands of users are faced with this problem. Amazon Kindle e-readers with the new UI are having a major problem.
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